Who we help
Leak detection for home warranty companies
What a warranty file needs is a diagnosis it can rely on: what was tested, how, what it showed and where the water is escaping. Whether that is covered is a matter for the contract.
Our role, and its limits
We diagnose and document. The contract decides.
We would rather be explicit about the boundary than have it discovered halfway through a file.
We are a leak detection and leak repair business. We do not interpret service contracts, we do not tell a homeowner what their warranty covers, and nothing on this page is legal or insurance advice. Coverage questions belong with the administrator and the contract, and that is exactly what we tell a homeowner who asks us.
What we can produce is the diagnostic half: which systems were isolated, what method was used, what each test showed, where the escape point is, and what the repair involves as a scope of work. We report what the equipment shows, in the direction it points. If the property turns out not to have a leak, that is the finding and it goes in writing the same way.
On the file
What we can evidence
- What was reported, in the homeowner’s words, with the date.
- What was tested and what was not, with the reason — access, isolation, or simply outside leak work.
- The method used, named specifically: pressure testing, acoustic listening, dye tracing, thermal imaging, line tracing.
- The result of each test, negatives included. A line that holds pressure is a finding.
- The located position of the escape point, described so somebody who was not there can find it, with photographs.
- Repair scope: what has to be opened, what is repaired, rerouted or replaced, and what the access affects.
- Limitations, stated rather than implied.
That list is deliberately the same whoever asks for it. A homeowner, an adjuster and an administrator get the same document, because there is only one set of facts about a leak.
How the work fits an authorisation process
Practical sequence
The diagnosis is its own step
Locating a leak is a separate exercise from repairing it, and it is the step that makes any later decision a sound one. We are content to be instructed for the locate alone.
Tell us the scope you want tested
A narrow, clearly stated scope produces a document that holds up. We will not stretch findings beyond what was actually tested.
Access, agreed in advance
Pressure testing generally needs the supply off for a period, and pool work needs the equipment operable. Both are easier arranged than discovered.
Findings go where you nominate
To the homeowner, to the administrator, or to both. Same document.
Repair is a separate decision
Most leaks we locate we can also repair. If the repair goes elsewhere, the locate stands on its own and we will not make that awkward.
What the housing tells you
Age predicts the failure, not the coverage
Most of what makes a leak hard to diagnose is decided by when the house was built. Across Phoenix, 42 percent of housing units predate 1980, and in some neighbourhoods it is far higher — Arcadia at 67 percent, the Encanto and Willo area at 75 percent, Sun City at 88 percent. Under that stock the supply is copper, with galvanised steel at the older end, and failures happen where a line was bent or rubs rather than at an obvious joint.
In newer stock — 59 percent of Gilbert’s housing and 78 percent of Goodyear’s has been built since 2000 — it is PEX and newer copper, failing at fittings and manifolds. Add Valley soils, where clay and caliche at fairly shallow depth move water sideways, and you have the reason a diagnosis has to be instrumented rather than inferred from where the damage appeared.
Housing figures: U.S. Census Bureau, American Community Survey 5-year estimates (2023).
Straight answers
Warranty file questions
Will you tell a homeowner whether their warranty covers this?
No, and we are careful about it. Coverage is between the homeowner, the contract and the administrator. We answer that question by pointing them back to their own contract and administrator, and we stay with the facts of the leak.
Can you be instructed for the diagnosis only?
Yes, and it is a sensible way to run it. Locating the leak is a separate exercise from repairing it, and the locate document is written the same whoever does the repair.
What if the testing finds no leak?
Then the document says so, with the scope of what was tested so that the negative is meaningful. A clear negative is a useful result on a file.
Do you provide photographs?
Yes, of the area, the located position and any access made, along with thermal images or dye observations where they apply.
Can you work to a defined scope?
Yes, and we prefer it. Tell us what you want tested and that is what the report covers; anything we could not test is listed rather than glossed over.
Do you do work outside leak detection and repair?
No. No sewer, no gas, no water heaters, no drain cleaning, no fixture or appliance installs. If a file needs that, it needs somebody else.
What we can be instructed for
Send us a diagnosis request
Address, what has been reported, the scope you want tested and who the findings go to. We will work to that scope.
Need a leak diagnosed and documented?
Tell us the scope and the contact. You get what was tested, how, where the leak is and what the repair involves.
5.0 on Google
What customers in the Phoenix valley have written. The words are theirs, on listings we cannot edit.
“Humberto has been amazing! Prompt, professional, and patient. He has gone above and beyond, taking the time to show me how to operate the water valves and educating me so I can continue to monitor for future leaks. He identified multiple leaks and made thoughtful recommendations.”
“Beto was very professional, thorough and patient in explaining everything he was doing and why. It was an excellent and well worth it experience, and this is saying something for an architect who had a hundred questions!”
“The owner and operator of this company is everything a contractor should be. On time, honest, competent, reachable, comprehensive. Hope to work with him again in the future.”