Who we help
Leak detection for seniors in the Phoenix valley
A leak is not complicated to explain. Somebody just has to take the time to explain it properly, show you the spot, and let you decide what happens next.
How we work
Explained, shown, and decided by you
Nothing on this page is a special programme. It is how the work should be done for anybody.
You talk to the person who does the work rather than a call centre, and the person who turns up is the one who will find the leak. There is nobody in the middle to garble what was said, and nobody working from a script.
We locate before anything gets opened. Pressure testing, listening, dye, thermal imaging and line tracing come first, and the ground or floor is opened last, in one place, because by then we know where. Then we show you the spot, say what is happening there in plain terms, and stop talking so you can ask questions. English or Spanish — se habla español, start to finish.
And if it turns out not to be a leak, we say so and go. That is a perfectly good outcome.
What you can expect
Four plain commitments
- One explanation, not a sales pitch. What we found, where it is, and what fixing it involves.
- Family in the loop if you want them. Put a son, daughter or neighbour on speakerphone, or tell us who to send the written findings to.
- Time to think. Nothing has to be decided while somebody is standing in your kitchen. A leak running for weeks can wait a day longer while you talk it over.
- Written findings. What was tested, what was found and where, on paper, so you are not relying on remembering a conversation.
Worth knowing
Three things that help before we arrive
Where your shut-off is
On most Valley houses there are two places to stop the water. The first is the angle valve in the meter box out by the footpath or the alley — a rectangular lid, usually marked for water, with the meter and a valve beside it. Some of those valves need a meter key rather than a hand. The second is the house shut-off, generally on the outside wall where the supply comes up, often near a hose bib on the street-facing side. Find both on a calm day and mark them, because the afternoon you actually need one is the worst possible afternoon to go looking. Writing it on a card by the phone is worth doing for the day somebody else has to find it.
What the meter is doing
If you can get to it safely: turn off the irrigation, the pool equipment and anything running indoors, then watch the small dial on the meter face. If it keeps turning, water is going somewhere. If the meter is awkward to reach, leave it — we will do it.
Your usage history
The bar chart on the bill tells us when the trouble started, and a leak usually shows as a step that never comes back down. A photograph is plenty.
Older houses, older pipe
Why the retirement communities come up so often
Sun City is one of the oldest housing stocks in the metro: its median housing unit dates from 1973 and 88 percent of its units were built before 1980. Sun City West is a generation newer, median 1990. That difference changes what we look for first.
Under a house of Sun City’s vintage the supply is usually copper of that era, with galvanised steel at the older end. Copper from the 1970s tends to fail where it was bent or where it rubs, which is why the leak is so often nowhere near the damp carpet. Galvanised corrodes from the inside out, so the first sign is often a damp patch at the slab edge rather than a puddle.
None of that makes a house of that age a problem. It means a leak in one behaves in a known way, and knowing that is most of what makes it findable without opening the floor to look.
Housing figures: U.S. Census Bureau, American Community Survey 5-year estimates (2023).
A word on people at the door
You did not have to let anybody in
If somebody turns up unannounced saying you have a leak, you are entitled to say no, close the door and ring whoever you actually chose. We will never arrive without being asked, and nothing urgent has to be decided on the spot. When we do come, ask us to explain anything twice, ask us to write it down, and ask what happens if you do nothing for a week. All reasonable questions, all with straightforward answers.
Straight answers
Questions we are often asked
Will you explain what you are doing as you go?
Yes, and you should hold us to it. You talk to the person doing the work, and we show you the spot before anything is opened up.
Can my daughter be on the phone while you are here?
Of course. Put her on speakerphone, or give us her number and the written findings go to her as well.
Do I have to decide anything on the day?
No. Take the written findings and think about it. If water is actively escaping we will help you get it shut off first, but the repair decision can wait.
Do you speak Spanish?
Yes. Se habla español — questions, explanation and answers, in Spanish or English.
Will you try to sell me a lot of extra work?
No. We do leak detection and leak repair and nothing else, so there is little to sell even if we wanted to. If your problem is something we do not do, we will say so.
My bill went up but I cannot see anything wrong. Is it worth calling?
Yes, and you are not imagining it. Most of the water a Valley home uses goes outdoors, according to City of Phoenix Water Services, and an outdoor leak has no wall to go damp. The bill is sometimes the only sign.
What we would look at
Tell us what you have noticed
A name, a number and one line is plenty. If you would rather someone in the family handled it, give us their number instead.
Would you rather just talk to somebody?
Call and you will reach the person who does the work. Ask as many questions as you like.
5.0 on Google
What customers in the Phoenix valley have written. The words are theirs, on listings we cannot edit.
“Humberto has been amazing! Prompt, professional, and patient. He has gone above and beyond, taking the time to show me how to operate the water valves and educating me so I can continue to monitor for future leaks. He identified multiple leaks and made thoughtful recommendations.”
“Beto was very professional, thorough and patient in explaining everything he was doing and why. It was an excellent and well worth it experience, and this is saying something for an architect who had a hundred questions!”
“The owner and operator of this company is everything a contractor should be. On time, honest, competent, reachable, comprehensive. Hope to work with him again in the future.”