Who we help
Leak detection for pool service professionals
You found the water loss. You do not want to spend a morning chasing it, and you certainly do not want to hand your account to somebody who will keep it. That is the arrangement we are built for.
The deal, stated first
We locate the leak. The account stays yours.
No service calls, no maintenance quotes, no conversations about your route.
A leak is a different job from pool service. It needs pressure testing rigs, listening equipment, dye and time on one property, and it is not a good use of a service morning that has other pools waiting on it. We do that part, and only that part.
We are not going to sell your customer a weekly service, a filter clean or anything else. If they ask us who looks after their pool, the answer is you. That is not generosity, it is how referrals keep coming: a leak company that competes with the route it is fed by gets fed once.
What to send us
Four things that shorten the job
The bucket result, if there is one
Pool against a bucket sitting in the same water and weather, with the auto-fill closed. Your customers trust you, so a test you set up is a test that actually gets run properly.
Equipment on against equipment off
The single most useful thing anyone can hand us. More loss with the pump running points at the pressure side of the plumbing; the same loss either way moves the structure and fittings up the list.
What you have already ruled out
Backwash valve weeping to waste, a leaking filter, a wet equipment pad, a cracked skimmer you can already see. Anything eliminated is time we do not spend.
What is buried where, if you know
Plumbing runs, a previous repair, a deck that was poured over something. Old knowledge about a property beats any amount of fresh guessing.
How the job runs
Who talks to whom
- You decide how the introduction happens. Some service companies hand over the number, some stay on the thread the whole way. Either is fine; tell us which.
- We report to whoever you say. Findings to you, to the homeowner, or to both.
- We stay in our lane on site. Leak located, explained, and repaired if that is wanted. We do not audit your service work and we do not comment on it to a customer.
- If it is not a leak, we say so. Evaporation, splash-out, backwashing, a water feature on a windy week. A clear negative protects you as much as a located leak does.
The testing itself is the same work described on our pool and spa leak detection page: isolate and pressure test the plumbing, listen for escaping water through shell and soil, dye the suspect points, image what cannot be seen, and trace the lines. If a repair follows, that is pool leak repair, and the opening is only as big as the fix requires.
A word on the quarter-inch rule
You already know this one, but your customers do not. Scottsdale Water publishes month-by-month evaporation for an open pool, and worked out per day, June comes to more than a third of an inch with July barely behind. A sound pool crosses the famous quarter-inch line every summer. Pointing customers at the bucket test is the fastest way to end that argument without being the bad guy.
Where the pools are
Age changes what we look for
Pool plumbing follows the house it was built with. In Arcadia 67 percent of the housing predates 1980 and in the Biltmore area 57 percent — older pools, older plumbing, often rebuilt more than once, and frequently a deck poured over something nobody documented. Those are shell-and-fitting jobs as often as plumbing ones.
In the newer suburbs it is the other way round. Since 2000, 59 percent of Gilbert’s housing has been built, 86 percent of Laveen’s and 89 percent of Buckeye’s. Newer plumbing rarely fails along a run; it fails at fittings, which means the job is about connections and the locating has to be tight enough to open in one place.
Housing figures: U.S. Census Bureau, American Community Survey 5-year estimates (2023).
Straight answers
Trade questions
Will you try to take my service account?
No. We do leak detection and leak repair, not pool service, and we will not quote a customer for maintenance. If they ask who looks after the pool, the answer is you.
Can I stay on the thread with my customer?
Yes, and plenty of service companies prefer it. Tell us whether findings go to you, to the homeowner, or to both, and we will keep to that.
What should I do before calling you?
Close the auto-fill and run the bucket test, once with the equipment on and once with it off. Those two numbers change how we arrive set up.
Do you do the repair, or just the locate?
Both are available. Most leaks we locate we can also repair, and we are equally happy to hand over the locate if the repair is going elsewhere.
What if there is no leak?
Then we say so plainly, which is often exactly what your customer needs to hear from somebody other than you. Evaporation in a Valley June is startling if you have never seen the figures.
Do you work on spas and water features too?
Yes. A spa is often clearer to test than a pool because the surface is small, and water features are a common and easily missed source of loss.
What we do on a referred pool
Refer a pool
The address, what the loss looks like, and whether the bucket test was worse with the equipment on or off. Tell us who to report to.
Found a loss you would rather not chase?
Send the address and the bucket numbers. We locate it, you keep the account, and the customer gets an answer.
5.0 on Google
What customers in the Phoenix valley have written. The words are theirs, on listings we cannot edit.
“Humberto has been amazing! Prompt, professional, and patient. He has gone above and beyond, taking the time to show me how to operate the water valves and educating me so I can continue to monitor for future leaks. He identified multiple leaks and made thoughtful recommendations.”
“Beto was very professional, thorough and patient in explaining everything he was doing and why. It was an excellent and well worth it experience, and this is saying something for an architect who had a hundred questions!”
“The owner and operator of this company is everything a contractor should be. On time, honest, competent, reachable, comprehensive. Hope to work with him again in the future.”