City of Peoria
How does a leak show up on a City of Peoria water bill?
For a City of Peoria customer a leak shows first in the usage history in the online account, and it can show a second time a year later in the sewer charge, because Peoria works that charge out from water use billed in December, January, February and March. That four-month window is the single most important thing for a Peoria customer to know about the timing of a leak.
Reading the bill
Where the usage lives
Peoria customers view billed water usage through the City's online account service.
Read the unit of measure from your own Peoria statement before comparing your usage with anyone else's. It is the first thing that makes one Valley bill incomparable with another.
Work with the history rather than the total. A leak does not produce one dramatic month; it lifts the baseline of every month after it starts, so the useful question is whether the quietest periods are quieter than they used to be.
The cycle
Read the service period on your statement
We could not confirm Peoria's billing frequency from the City's own published pages, so read the service period dates printed on your own statement rather than assuming. Those dates are what a leak gets placed against, and comparing two consecutive statements tells you whether the loss is still running.
The meter
The measurement that does not depend on the bill
Turn off every fixture, the irrigation controller, the pool equipment and any hose-end timer. Open the meter box carefully - look before reaching in - and find the low-flow indicator on the meter face.
Movement with everything off means water is escaping on your side of the meter. Take the full reading, photograph it, and read it again an hour later. That pair of numbers is a measured loss rate and it is worth more than any description of the symptoms.
Winter months
Why December to March matters in Peoria
| When the leak runs | What it affects | What to do |
|---|---|---|
| During December, January, February or March | The water bill now, and the winter average behind next year's sewer fee | Find and fix it, and speak to the City about the sewer fee |
| Over the summer | The water portion of the bill | Find and fix it; the winter average is not involved |
| In an empty house over the winter | The same four months, with nobody there to notice | Have the property checked before you travel |
What they publish
The sewer fee appeal Peoria publishes
Peoria publishes a sewer fee appeal. The City calculates sewer fees annually from average winter water usage billed in December, January, February and March, and accepts appeals online during a window in the second half of the year covering situations such as a pool fill, a leak, or winter landscaping.
What that means for a particular account is Peoria's to decide. Billing questions are between you and your provider, and what they do about them is theirs to decide. Our part is establishing whether the property is losing water and where, in writing.
Straight answers
Peoria billing questions
Which months set the sewer fee in Peoria?
December, January, February and March. Peoria calculates sewer fees annually from average winter water usage billed across those four months, which is why a winter leak follows a Peoria customer through the following year.
Does the City of Peoria publish a leak appeal?
Peoria publishes a sewer fee appeal, accepted online during a window in the second half of the year, covering situations including a leak, a pool fill and winter landscaping. Ask the City what applies to your account.
I was away all winter and my Peoria bill still rose. How?
An empty house is exactly where a leak runs longest, because nobody is there to notice it. In Peoria that has a second consequence, since those winter months are the ones the sewer fee is worked out from.
Where do I see my Peoria water usage history?
In the City's online account service. Look at the shape of usage over time rather than the total, and specifically at whether the quietest periods have risen.
Tell us what the water is doing
Which months the usage first rose in, and whether the meter moved with everything switched off.
Tell us when the usage changed
In Peoria the month a leak started matters as much as the amount.
5.0 on Google
What customers in the Phoenix valley have written. The words are theirs, on listings we cannot edit.
“Humberto has been amazing! Prompt, professional, and patient. He has gone above and beyond, taking the time to show me how to operate the water valves and educating me so I can continue to monitor for future leaks. He identified multiple leaks and made thoughtful recommendations.”
“Beto was very professional, thorough and patient in explaining everything he was doing and why. It was an excellent and well worth it experience, and this is saying something for an architect who had a hundred questions!”
“The owner and operator of this company is everything a contractor should be. On time, honest, competent, reachable, comprehensive. Hope to work with him again in the future.”